Page 7 of 9 Where possible check the person’s history prior to the appointment. Assess whether two people should go instead of one. Record the appointment, including details of person being visited and likely duration of visit, in Outlook calendar. Follow any relevant procedures for monitoring movements outside the office (white board listing, charged mobile phones, phone numbers programmed in, phone checks, personal alarms, etc.). Wear appropriate clothing and footwear (to facilitate a fast escape if necessary). Do not take unnecessary bags, cases, etc. Conduct visit/appointment during normal working hours if possible. If driving find a safe place to park (facing out of a cul-de-sac, near a light after dark, etc.), close to where you are visiting. Assess the situation as you approach. If in doubt – get out. Check the name of the person and introduce yourself properly, clearly indicating where you’re from and the nature of the visit/appointment. If the person you are supposed to meet is not available then do not enter. Do not enter if met with aggression at front door, or if person appears to be under the influence of drink or drugs. Try and conduct the meeting at the entrance or front of building/front room - always be aware of the nearest escape route. Try and check how the door locks if you enter. Stay alert. Leave if there is a change of mood towards aggression or any sort of threat is sensed - trust your intuition. Do not respond to aggression with aggression – just leave. If another person enters the room re-assess the situation. If you are uncomfortable then politely terminate the visit and leave. Where possible avoid going from premises to somewhere else with a stranger. If unavoidable inform the office and/or a colleague of the changes, including details of the new destination, duration, etc. When driving Keep your vehicle serviced and check tyres (including the spare), oil, water, petrol, etc., especially before a long journey. Carry a torch, and consider carrying some warm, waterproof and/or high visibility clothing in the boot. Have enough petrol to complete your journey or fill up at a “known” service station. Consider joining a national breakdown organisation. Consider communications - ideally have a fully charged mobile phone, if not, at least have some change and/or a phone card along with a list of emergency numbers. Plan your route in advance, have the necessary maps if applicable Keep doors locked and windows/sunroofs closed so as far as is practicable - especially when in slow traffic, approaching traffic lights, junctions etc. Keep bags, briefcases, mobile phones and other valuables out of sight. Do not pick up hitchhikers, and avoid taking customers/other new contacts where possible. If you see an incident, or someone tries to flag you down, don’t stop without first thinking of your own safety.