Page 5 of 6 Support Accessible/visible Communicating that employees can talk to them at any time. Having an open-door policy. Making time to talk to employees at their desks. Being constantly at meetings/away from desk. Saying ‘don’t bother me now’. Not attending lunches or social events. Support Health and safety Making sure everyone is safe. Structuring risk assessments. Ensuring all health and safety requirements are met. Not taking health and safety seriously. Questioning the capability of an employee who has raised a safety issue. Support Feedback Praising good work. Acknowledging employees’ efforts. Operating a no-blame culture. Passing positive feedback about the team to senior management. Not giving credit for hitting deadlines. Seeing feedback as only ‘one way’. Giving feedback that employees are wrong just because their way of working is different. Support Individual consideration Provides regular one-to- ones Flexible when employees need time off. Provides information on additional sources of support. Regularly asks ‘how are you?’. Assuming everyone is okay. Badgering employees to tell them what is wrong. Not giving enough notice of shift changes. No consideration of work–life balance. Relationships Managing conflict. Listening objectively to both sides of the conflict. Supporting and investigating incidents of abuse. Dealing with conflict head on. Following up on conflicts after resolution. Not addressing bullying. Tying to keep the peace. Rather than sort out problems. Taking sides. Not taking employee complaints seriously. Relationships Expressing and managing own emotions Having a positive approach. Acting calmly when under pressure. Walking away when feeling unable to control emotion. Apologising for poor behaviour. Passing on stress to employees. Acting aggressively. Losing temper with employees. Being unpredictable in mood. Relationships Acting with integrirty Keeps employee issues private and confidential. Admits mistakes. Treats all employees with same importance. Speaks about employees behind their backs. Makes promises, then doesn’t deliver. Makes personal issues public. Relationships Friendly style Willing to have a laugh and a joke. Socialises with team. Regularly has informal chats with employees. Criticises people in front of colleagues Pulls team up for talking/laughing during working hours.