Page 5 of 6 Support Accessible/visible  Communicating that employees can talk to them at any time.  Having an open-door policy.  Making time to talk to employees at their desks.  Being constantly at meetings/away from desk.  Saying ‘don’t bother me now’.  Not attending lunches or social events. Support Health and safety  Making sure everyone is safe.  Structuring risk assessments.  Ensuring all health and safety requirements are met.  Not taking health and safety seriously.  Questioning the capability of an employee who has raised a safety issue. Support Feedback  Praising good work.  Acknowledging employees’ efforts.  Operating a no-blame culture.  Passing positive feedback about the team to senior management.  Not giving credit for hitting deadlines.  Seeing feedback as only ‘one way’.  Giving feedback that employees are wrong just because their way of working is different. Support Individual consideration  Provides regular one-to- ones  Flexible when employees need time off.  Provides information on additional sources of support.  Regularly asks ‘how are you?’.  Assuming everyone is okay.  Badgering employees to tell them what is wrong.  Not giving enough notice of shift changes.  No consideration of work–life balance. Relationships Managing conflict.  Listening objectively to both sides of the conflict.  Supporting and investigating incidents of abuse.  Dealing with conflict head on.  Following up on conflicts after resolution.  Not addressing bullying.  Tying to keep the peace.  Rather than sort out problems.  Taking sides.  Not taking employee complaints seriously. Relationships Expressing and managing own emotions  Having a positive approach.  Acting calmly when under pressure.  Walking away when feeling unable to control emotion.  Apologising for poor behaviour.  Passing on stress to employees.  Acting aggressively.  Losing temper with employees.  Being unpredictable in mood. Relationships Acting with integrirty  Keeps employee issues private and confidential.  Admits mistakes.  Treats all employees with same importance.  Speaks about employees behind their backs.  Makes promises, then doesn’t deliver.  Makes personal issues public. Relationships Friendly style  Willing to have a laugh and a joke.  Socialises with team.  Regularly has informal chats with employees.  Criticises people in front of colleagues  Pulls team up for talking/laughing during working hours.