Page 6 of 6 Uses harsh tone of voice when asking for things Role and change Communication Keeps team informed of what is happening in the organisation. Communicates clear goals and objectives. Explains exactly what is required. Keeps people in the dark. Holds meetings ‘behind closed doors’. Doesn’t provide timely communication on organisational change. Other Taking responsibility ‘Leading from the front’. Steps in to help out when needed. Communicating ‘the buck stops with me’. Deals with difficult customers on behalf of employees. Saying ‘it’s not my problem’. Blaming the team if things go wrong. Walking away from problems. Other Knowledge of job Able to put themselves in other employees’ shoes. Has enough expertise to give good advice. Knows what employees are doing. Doesn’t have the necessary knowledge to do the job. Doesn’t take time to learn about the employee’s job. Other Empathy Takes an interest in employees’ personal lives. Aware of different personalities and styles of working within the team. Notices when a team member is behaving out of character. Insensitive to people’s personal issues. Refuses to believe someone is becoming stressed. Maintains a distance from employees – ‘us and them’. Other Seeking advice Seeks help from occupational health when necessary. Seeks advice from other managers with more experience. Uses HR when dealing with a problem. n/a